Likely causes
- Dirty or worn mop pad
- Water flow set too high
- Pad not installed flat or already saturated
- Floors not vacuumed before mopping
- Wheel slip on wet flooring
Quick checks
- Check the mop pad condition and fit
- Review the water flow setting
- Vacuum before mopping
- Look for leaks around the tank
Step-by-step fix
Wash or replace the mop pad
Lower the water flow
Run a vacuum-only pass first on dirty floors
Re-seat the tank and check the seal
Run a test cycle in one room and inspect the result