Video doorbell sends no motion alerts

Live view works but motion notifications never arrive on the phone.

Applies to

Battery video doorbells
Wired doorbells
Camera doorbells with PIR sensors

Last verified2026-10-14

Quick answerTroubleshooting · last verified 2026-10-14

Live view works but motion notifications never arrive on the phone. Most common cause to check first: Notification permission disabled for the app

Applies toBattery video doorbells, Wired doorbells, Camera doorbells with PIR sensors

CategoryVideo Doorbells

Escalate whenIf alerts arrive while the app is open but never in the background, the phone is killing the app: check battery optimisation and background refresh for the app rather than reinstalling the doorbell.

Last verified2026-10-14

How to cite this page

IoT Atlas. "Video doorbell sends no motion alerts". https://hi-spark.net/troubleshooting/doorbell-no-motion-alerts.html Last verified 2026-10-14.

Likely causes

Notification permission disabled for the app
Sensitivity or motion zones set so the area is excluded
Phone battery optimisation stopping background alerts
Subscription feature expired or not enabled
Firmware bug after an update

Quick checks

Check the phone notification settings for the app
Open motion zones and sensitivity in the app
Confirm the doorbell is online in the app
Check whether alerts arrive with the app open

Step-by-step fix

Review motion zones, sensitivity and alert schedule

Enable background refresh and disable battery optimisation for the app

Update the doorbell and app firmware

Test in front of the doorbell with the app closed

If alerts never fire, reset the device and re-add it to the account

Frequently asked questions

Why does this happen: Video doorbell sends no motion alerts?

Live view works but motion notifications never arrive on the phone.

What is the most likely cause?

Notification permission disabled for the app; Sensitivity or motion zones set so the area is excluded; Phone battery optimisation stopping background alerts.

What should I check first?

Check the phone notification settings for the app; Open motion zones and sensitivity in the app; Confirm the doorbell is online in the app; Check whether alerts arrive with the app open.

How is it fixed?

Review motion zones, sensitivity and alert schedule; Enable background refresh and disable battery optimisation for the app; Update the doorbell and app firmware; Test in front of the doorbell with the app closed; If alerts never fire, reset the device and re-add it to the account

When should the case be escalated?

If alerts arrive while the app is open but never in the background, the phone is killing the app: check battery optimisation and background refresh for the app rather than reinstalling the doorbell.