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Security Cameras

Camera two-way audio does not work

You hear the camera but the person at the camera cannot hear you, or the audio is distorted.

Applies to
  • Wi-Fi cameras
  • Video doorbells
  • Battery cameras with speakers
Last verified2026-10-14
Quick answerTroubleshooting · last verified 2026-10-14

You hear the camera but the person at the camera cannot hear you, or the audio is distorted. Most common cause to check first: Microphone permission denied for the app

Applies toWi-Fi cameras, Video doorbells, Battery cameras with speakers
CategorySecurity Cameras
Escalate whenIf audio works on a phone call but not in the camera app, the microphone permission belongs to the app, not the camera.
Last verified2026-10-14
How to cite this pageIoT Atlas. "Camera two-way audio does not work". https://hi-spark.net/troubleshooting/camera-two-way-audio-fails.html Last verified 2026-10-14.

Likely causes

  • Microphone permission denied for the app
  • The talk control must be held while speaking on some models
  • Audio muted in the app or by privacy mode
  • Phone busy in a call or using the microphone elsewhere
  • Camera speaker volume set very low

Quick checks

  • Check microphone permission for the app
  • Confirm you are holding the talk control
  • Look for a privacy or mute mode switch
  • Close other apps using the microphone

Step-by-step fix

1

Grant microphone permission to the camera app

2

Hold the talk button and speak after the prompt tone

3

Increase speaker volume in the camera settings

4

Disable privacy mode if enabled

5

Test from a second phone to isolate the handset

Frequently asked questions

Why does this happen: Camera two-way audio does not work?

You hear the camera but the person at the camera cannot hear you, or the audio is distorted.

What is the most likely cause?

Microphone permission denied for the app; The talk control must be held while speaking on some models; Audio muted in the app or by privacy mode.

What should I check first?

Check microphone permission for the app; Confirm you are holding the talk control; Look for a privacy or mute mode switch; Close other apps using the microphone.

How is it fixed?

Grant microphone permission to the camera app; Hold the talk button and speak after the prompt tone; Increase speaker volume in the camera settings; Disable privacy mode if enabled; Test from a second phone to isolate the handset

When should the case be escalated?

If audio works on a phone call but not in the camera app, the microphone permission belongs to the app, not the camera.